HOW CONSUMERS ORDER FROM SANTA’S OWN

You can order from Santa’s own in any of the following ways:

  1. Go to our dealer locator and find the closest dealer to your location
  2. Shop on Santa’s Own.com

HOW DEALERS ORDER FROM SANTA’S OWN

You can order from Santa’s own in any of the following ways:

  1. Call 800-684-0601
  2. Login into your dealer  account and Shop on Santa’s Own.com
  3. Email Customerservice@santasown.com

CONSUMER PROCESSING AND DELIVERY INFORMATION
Most orders ship via UPS Ground®. Normal delivery times are between 2-8 business days. Items requiring oversized or overweight shipping may extend delivery times by one or two days. Delivery is curbside only. Orders may arrive in multiple packages and on separate days depending on type of and volume of product ordered. Order tracking information can be found in the “Order Status / Tracking” section of this site. Santa’s Own is not shipping orders outside the 48 contiguous states at the present time. We are unable to ship orders to PO and APO boxes.

DEALER PROCESSING AND DELIVERY INFORMATION
Once your order is processed on Santasown.com a customer service representative will contact you to for payment, shipping charges and delivery information.

CONSUMER SHIPPING METHODS AND COSTS
48 Contiguous United States Ground (normally 2 – 8 business days). You can expect your order to arrive within 2-8 business days. Business days are Monday-Friday, excluding U.S. major holidays. At this time, Santasown.com does not offer any expedited shipping options. Shipping is on all orders; Shipping fees for orders placed on this site is a flat fee of $9.99
Items ordered together may be shipped separately, but only one handling fee will be charged per order. Delivery of all oversize items is curbside only. Someone must be home to sign for the delivery.
Outside of the 48 Contiguous United States
At this time, Santa’sown.com does not ship goods to Alaska, Hawaii or any foreign country.

CONSUMER SHIPPING RULES AND RESTRICTIONS
Allow 1 – 3 Business Days for your Order to Ship. Orders are shipped on business days only. Business days are Monday-Friday, excluding major holidays within the United States. Please e-mail us at CustomerService@Santasown.com, if you have any questions.

CONSUMBER METHOD OF PAYMENT
Santa’s Own offers its customers convenient payment options. Visa, MasterCard, American Express and Discover are accepted forms of payment via the web store.

DEALER METHOD OF PAYMENT
When placing a order at Santasown.com an invoice will be emailed to you. Payment will be taken at a later date by a customer service representative.

RETURN INFORMATION
If you are not completely satisfied with your order, you may return it. The following terms and conditions apply:

  1. All requests to return an item must be made within 14 days of receipt of your order. All return requests must be made by e-mailing CustomerService@Santasown.com
  2. All products must be returned in new condition in the original packaging.
  3. Certain products are not returnable. Please contact us for details.
  4. A 15% re-stocking fee applies to all returns.
  5. We are unable to credit you for shipping or handling charges.
  6. Ship the item(s) to the following address:

Santa’s Own
Attn: Return Department
11052 Pearl Road
Strongsville, Ohio 44136

 

Note, we recommend using a carrier that will provide a tracking number for the shipment. Returns without an RMA or orders you refuse at the time of delivery will result in your credit being delayed or denied.

CHRISTMAS RETURN POLICY

ALL returns must be accompanied by the original register receipt and must be in the original packaging.

  1. Trees may NOT be returned after 7 DAYS (ask about our exchange policy).
  2. NO RETURNS on any Christmas merchandise will be accepted after 12/16/17.
  3. All display merchandise and trees are sold AS IS and MAY NOT BE RETURNED.

LOST OR DAMAGED ORDERS
Occasionally orders can be damaged or lost in transit. If your order is lost or damaged please notify a Customer Service Specialist at CustomerService@SantasOwn.com.

REFUSED ORDERS
Do not refuse a shipment delivery. For us to issue a refund or replace damaged orders, you must be in possession of the original order. Refused orders will automatically be charged a 15% re-stocking fee.

TYPOGRAPHICAL ERRORS
If a typographical error occurs on an item purchased that affects the selling price, we reserve the right to correct it to the current selling price.

CANCELLED ORDERS
Please confirm items and quantities before finalizing your order. Orders can not be cancelled or modified after they are placed. Please refer to our returns instructions for directions on how to proceed if you need to return an item.

BACK ORDERS
Back orders will automatically be shipped when the product is back in stock unless otherwise cancelled by the customer.

LIABILITY
We assume no liability for the use or misuse of any product or item found in our catalogs or on our online store.

PRIVACY
At Santa’s Own we respect your privacy and you can rest assured that we do not sell, rent, exchange or distribute your address, phone number or email address to other companies. We use this information provided by you to process your order, provide order status updates and other direct communications.