WARRANTY INFORMATION
STRUCTURAL WARRANTY
warranty.
LIGHT SET WARRANTY
Standard light sets have a limited 1-year warranty. LED light sets have a limited 3-year warranty. Staylit light sets have a limited 5-year warranty. They are intended for indoor seasonal use only. Burned out bulbs are NOT covered under the warranty.
Year 1: Please contact Santa’s Own at 1-800-684- 0601. Defective sections will be repaired or replaced after inspection. All items being returned to Santa’s Own for repair or replacement must receive prior authorization from Customer Service, including RA#, before being returned.
Year 2 thru 5: Please contact Santa's Own for replacement light set(s).
REPAIR/REPLACEMENT
1st Option: Repair defective part
2nd Option: If for any uncontrollable reason the needed parts are not available, the owner would then have the option to apply the below pro-rated schedule toward the purchase of a new tree. The cost of a new tree will be based on the suggested retail price in effect at the time of the claim. The pro-rated warranty is a % dollar amount of the purchase price of the original tree applied toward the purchase of a new tree.
WHITE & FLOCKED TREES
White and Flocked trees are not warranted against yellowing.
DISPLAY TREES
Trees purchased from a display or trees sold for displays are not covered by warranty.
STRUCTURAL PRO-RATED SCHEDULE
Year 1 …….……..…..…..…………………..………100%
Year 2 .…………..……………………………….…..80%
Year 3 ……………..…………..………………………60%
Year 4 ……………..…………………..……………… 50%
Year 5 ……………..………………………….…….… 40%
Year 6 ……………..…………………………………..30%
Year 7……. ………….………………………………..20%
Year 8 -15. ………….………………………………..10%
Should you choose to dispose of the tree box, we suggest you keep the following information:
Tree Item Number (found on side of box)
Date Purchased
Store Where Purchased
Manufacturing Code
SHIPPING
Owner is responsible for shipping product to Santa’s Own. Santa’s Own will pay for shipping product back to owner. No returns will be accepted without prior authorization from Santa’s Own.
FIBER OPTIC TREES
All FIber Optic trees have a limited one year warranty on parts.